Privacy Policy
We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, the legal bases for processing, how we share and protect it, your rights, and how to contact us. It is intended to comply with applicable international standards (including GDPR and CCPA principles) and local data protection requirements in Costa Rica.
Information we collect
- Contact information: name, email, phone number, postal address.
- Transaction and service data: property preferences, project details, booking information, payment details (processed via third-party payment providers).
- Communication records: messages, emails, contact form submissions, phone call logs (where applicable).
- Technical data: IP address, browser type and version, device identifiers, operating system, referral/exit pages, pages viewed, and timestamps.
- Usage data: cookies and similar tracking technologies (see Cookies section).
- Third‑party data: public profile information from social networks, or information you permit third parties to share with us.
How we use your data (purposes and legal bases)
- To provide services, process requests, bookings and transactions (performance of a contract).
- To communicate with you about your inquiries, bookings, service updates and support (contractual necessity or legitimate interest).
- To send marketing communications where you have consented; you can opt out at any time (consent).
- To improve our website, services and user experience via analytics and research (legitimate interest).
- To comply with legal obligations and protect our legal rights (legal compliance).
- To prevent fraud and ensure security (legitimate interest).
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to operate our website, analyze usage, and personalize content. You can manage cookie preferences via your browser or our cookie banner. Third‑party services (e.g., Google Analytics, advertising and social media platforms) may place cookies; their use is governed by their privacy policies.
We may share personal data with:
- Service providers and partners (payment processors, hosting providers, CRM, analytics, marketing platforms, property listing channels).
- Legal and regulatory authorities when required by law or to protect rights.
- Buyers or potential buyers of our business or assets (subject to confidentiality and compliance).
All third parties are required to use data only for specified purposes and to maintain appropriate security.
International transfers
Your information may be transferred to and processed in countries outside Costa Rica, including the United States and EU countries. Where transfers occur, we implement appropriate safeguards (standard contractual clauses, data processing agreements) to ensure adequate protection.
Data retention
We retain personal data only as long as necessary to fulfill the purposes described (service provision, legal obligations, dispute resolution, legitimate business needs). Retention periods vary by data type; inactive accounts or obsolete records are deleted or anonymized after a reasonable period.
Security measures
We implement technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration or disclosure. Measures include access controls, encryption, secure hosting and regular security assessments. However, no system is completely secure.
Children’s privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected data of a child without parental consent, contact us to request deletion.
Marketing communications
If you opt in to marketing, we may send promotional materials by email.
Third‑party links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices; please review their policies before providing personal data.
Changes to this policy
We may update this Privacy Policy periodically. Material changes will be posted with an updated "Last updated" date and, where appropriate, notified to users.